Customer Experience

We prioritise customer experience beyond acquiring new customers. Retaining and cross-selling to existing customers drives exceptional growth. When executed brilliantly, it creates a loyal base of advocates who refer your business, attracting new customers organically. Delivering consistent, thoughtful, and regular communications throughout their lifecycle ensures for great customer advocacy and experience.

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Diwakar Redhu

B2B Branding // B2B Content Marketing // Customer Experience

Parallax and SEO: A Guide to Balancing Visuals and Visibility in B2B marketing

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Mark Gillam

B2B Campaigns // B2B Strategy // Customer Experience // Technology

Google Consent Mode: a B2B Marketer’s guide 

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Paul Crabtree

Customer Experience // Industrial // Professional Services // Technology

How to calculate the footprint of your B2B website 

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Lottie O'Donoghue

B2B Branding // B2B Strategy // Customer Experience // Industrial // Professional Services // Technology

A sales and marketing relationship designed to supercharge your growth

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Lottie O'Donoghue

B2B Branding // B2B Strategy // Customer Experience // Industrial // Professional Services // Technology

Your sales team will tell you who your best prospects are. Well, 16% of the time

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Rene Power

B2B Branding // B2B Content Marketing // B2B Storytelling // Customer Experience // Industrial // Professional Services // Technology

What storytelling process should you follow when building your B2B brand?

Crafting creating and engaging storytelling for B2B marketing Part 2: The process of storytelling

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Rene Power

B2B Branding // B2B Storytelling // Customer Experience // Industrial // Professional Services // Technology

What are the building blocks of a powerful B2B brand story?

Crafting creating and engaging storytelling for B2B marketing. Part 1:

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Diwakar Redhu

B2B Strategy // Customer Experience

What are the key takeaways for B2B marketers from Brighton SEO 2023?

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Barry Lemon

B2B Campaigns // B2B Content Marketing // B2B Insurance // B2B Storytelling // B2B Strategy // Customer Advocacy // Customer Experience

How do you write an SEO-optimised B2B case study for your website?

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Lottie O'Donoghue

B2B Audiences // B2B Branding // B2B Campaigns // B2B Strategy // Customer Experience

Why do B2B marketers need to go much deeper to understand their customers? Making the case for expanded Buyer Personas.

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Lottie O'Donoghue

B2B Content Marketing // B2B Insurance // B2B Storytelling // B2B Strategy // Customer Advocacy // Customer Experience // Industrial // Professional Services

How can you increase the number of your B2B case studies that get signed off?

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Barry Lemon

B2B Insurance // B2B Storytelling // B2B Strategy // Customer Advocacy // Customer Experience // Industrial // Professional Services // Technology

What makes a great title and executive summary for a B2B case study? 

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Paul Crabtree

B2B Marketing Agency Selection // B2B Strategy // Customer Experience

Is it time for recommendations to supersede pitches in the B2B buying process?

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Elizabeth Reynolds-Horne

B2B Branding // B2B Strategy // Customer Advocacy // Customer Experience

Why should B2B Customer Advocacy Programs be more than just stories?

In a world where more and more buyer research is conducted online, they are a valuable part of the B2B marketer’s tool kit, offering real, tangible authenticity to a companies’ claims when they are developed and used correctly.

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Helena Phillips

B2B Storytelling // Customer Experience // Industrial // Professional Services // Technology

Should you be thinking about the metaverse as a B2B marketer yet?

What opportunities does the metaverse present to B2B marketers?

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Alexandra Haider

B2B Campaigns // Customer Experience // MarTech

Is there a place for WhatsApp for Business in B2B marketing?

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Simon Watson

B2B Events // Customer Experience

Essential considerations when designing an effective B2B marketing exhibition stand and experience

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Sarah Rowntree

B2B Content Marketing // Customer Experience // Professional Services

How to design customer success stories that transform your professional services B2B marketing 

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Elizabeth Reynolds-Horne

B2B Branding // B2B Content Marketing // Customer Experience // Technology

Why successful B2B technology companies are investing in customer success stories – and how you can too

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Helena Phillips

B2B Content Marketing // Customer Experience

10 things pancakes and content have in common

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Paul Crabtree

B2B Branding // Customer Advocacy // Customer Experience

Social media sharing is about the who, not the what: An advocate marketer’s perspective

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Paul Crabtree

B2B Campaigns // B2B Content Marketing // Customer Experience // Professional Services

5 Problems Facing Professional Services Companies When It Comes To Growth

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Paul Crabtree

ABM Programs // B2B Campaigns // Customer Experience // Technology

What are the top marketing challenges facing technology businesses and how to fix them?

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Rene Power

B2B Branding // B2B Content Marketing // B2B Storytelling // Customer Experience

How do you make your B2B brand story resonate?

Crafting creating and engaging storytelling for B2B marketing. Part 3:

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Sam Willoughby

B2B Events // Customer Experience // Industrial // Professional Services

Post-COVID, B2B Events Are Back But Not As We Knew Them

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Justina Jackune

B2B Campaigns // Customer Experience // MarTech

5 reasons to consider Augmented Reality in your B2B marketing mix

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Celia Faure

Customer Experience

How to effectively plan customer experience touchpoints using user story mapping

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Elizabeth Reynolds-Horne

Customer Experience

CX, product, and price—getting the balance right

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Mike Fay

Customer Experience

Get seen on small screens: Why mobile-first design is a business priority

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Nick Taylor

ABM Programs // Customer Experience

Insights from Ignite B2B 2019 – Nick Taylor

Nick Taylor uncovers his key learnings and insights from Ignite 2019, the world's most significant B2B marketing learning and networking experience.

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